Welcome to the Love Pets Website Terms and Conditions for Use. These terms and conditions apply to the use of this website at www.lovepets.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Our TV channels and the http://www.lovepets.co.uk website is operated by: Pets & Wildlife Ltd, a company registered in England and Wales, whose registered office is at Newark Road, Peterborough, Cambridgeshire, United Kingdom, PE1 5WG.

Our company registration number is 07292016
VAT number 738 1640 28

Trading address:
Ideal Home House Newark Road,
Peterborough,
Cambridgeshire,
United Kingdom,
PE1 5WG

General email: customer.services@lovepets.co.uk

Introduction

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered.
Your order is an offer to us to purchase the product specified in the order. Our acceptance of an order takes place when we dispatch the product. To view the order status, please go to the Customer Account section of our site. Here you will be able to view whether or not your product has been dispatched. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
If you are registering as a customer over the telephone you need to supply us with a valid telephone number so that we can establish your PIN and register you as a customer. Unless you allow it, no outbound marketing calls will be made to this telephone number. Please note, your telephone number is also a mandatory field when registering as a customer via the Love Pets website.
We may refuse to accept an order:

where we cannot obtain authorisation for your payment;
if there has been a pricing or product description error;
if you do not meet any eligibility criteria set out in our terms and conditions.

Pricing

The price you pay is the price displayed on this website at the time we receive your order, apart from the following exception:

If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. While we try and ensure prices on our website are accurate, errors may occur.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure found within our Frequently Asked Questions.

Cancellation and Returns Policy

If you wish to cancel your order:

you can notify us by telephone on 09056 48 49 50 before we have dispatched the goods to you; or
where goods have already been dispatched to you, you have a statutory right to cancel the contract within 7 working days of receipt and return the products in accordance with clause 4.4 below.

In addition we offer a 28 day money back guarantee, which allows you to return any product for any reason within 28 days of dispatch for refund or exchange, so long as it is unused, undamaged and in its original packaging. This does not affect your statutory rights. Please follow our simple Returns Procedure detailed in 4.3 below. Some products are not covered by the general cancellation policy or money back guarantee. See clause 4.5 below.
Terms of 28 day money back guarantee
If you wish to exchange the product for a different variant (size, colour, etc) please return the product in its original packaging within 28 days of dispatch, and enclose the supplied Returns Slip found on the back of our dispatch notes shipped with our products, indicating the required size/colour/etc in the box marked ‘Additional Comments’. The replacement will be sent free of charge.

If the product is damaged/faulty or the wrong item and you require a replacement, please return the product in its original packaging, and enclose the supplied Returns Slip giving details of the damage/fault in the box marked ‘Additional Comments’. The replacement will be sent free of charge. A refund for the price of posting the faulty/damaged/wrong item will be issued, if a receipt is enclosed with the returned goods or sent separately.

If you want an immediate replacement, please contact Customer Services on 08431 68 22 68 to process a new order. You will be charged for your new order and then refunded on receipt of your original item.

If you do not wish to retain the product and simply want a refund, return the complete product in its original packaging within 28 days of despatch, and we will process a refund according to your method of payment. Please note that customers who have received their order and are not happy with their purchase will need to return their package at their own cost unless the product is faulty or has been sent by us in error.

Instructions for filling in the Returns Slip can be found on the Despatch Note. Once filled in simply tear off the slip and place in the parcel. Pack the parcel securely and attach the peel-off Returns Address Label to the front of the parcel. NB: This does not cover the cost of postage.

Take your parcel to the Post Office for return. We recommend using Recorded Delivery for low value items, and Special Delivery for items over £39 on all jewellery.
Statutory right of cancellation within 7 days of receipt of products
You may cancel your contract and obtain a refund by notifying us in writing by post, fax or email within 7 working days of receipt of the products to the address at the top of these conditions. We will refund you the cost of the products plus the cost of delivery to you within 30 days of cancellation. You must keep the goods safe and return the products to us in their original packaging and unused and undamaged at your own cost within 30 days of delivery. If you do not so we may deduct our costs of recovering the products from the amount to be refunded to you. This right of cancellation is subject to the conditions and exclusions set out in clause 4.5 below.
Returns Exceptions
AUDIO/VIDEO RECORDINGS, COMPUTER SOFTWARE
You may return these items under our money back guarantee or clause 4.4 above, provided the goods have not been unsealed.

MOBILE PHONES
You may return this item under our money back guarantee or clause 4.4 above, provided it is unused and the SIM card pack is unopened.

MOBILE PHONES - CONTRACT
You may return this handset and cancel the airtime contract up to 28 days from receipt.

PERISHABLE GOODS
You are unable to cancel the contract prior to dispatch or under clause 4.4, or return any perishable product (eg fresh food; plants).

PERSONAL HYGIENE PRODUCTS
You are unable to return any Personal Hygiene item if it has been removed from the packaging or a 'hygiene strip' has been removed.

PERSONALISED PRODUCTS
You are unable to cancel the contract prior to dispatch or under clause 4.4 or return personalised products unless faulty.

JEWELLERY
You may return for exchange, replacement or refund up to 28 days from receipt provided the security tag has not been removed.

CLOTHES
You may return any item of clothing for refund or exchange or size/colour only if the item has been kept in a new condition and is unspoiled.

These returns exceptions do not affect your statutory rights.

5. Licence

You are permitted to print and download extracts from this Website for your own use on the following basis:

no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text; and
no video is to be copied or modified in anyway
no audio is to be copied or modified in anyway
all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use of exploit any part of this Website for commercial purposes

Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:

that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use of exploit any part of this Website for commercial purposes

You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3

Links To And From Other Websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

you do not remove, distort or otherwise alter the size or appearance of the Pets & Wildlife Ltd logo;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that we are endorsing any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us;
you do not otherwise use any Pets & Wildlife Ltd trade marks displayed on this Website without our express written permission;
you do not link from a website that is not owned by you; and
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

Registration

To register with www.lovepets.co.uk you must be 18 or over. You can update your registration at any time at the Customer Account section of our website.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.

Liability

We promise that for any product that you purchase from us via the Website:
1. we have the right to sell the product to you
2. the product will correspond to the description that we have given to you
3. the product will be of satisfactory quality; and the product will be fit for any purpose for which you have bought it and you notified us of this purpose before purchase and we have not notified you that the product is not fit the purpose.
Our liability to you will be restricted to the purchase price paid by you for the products plus any postage and packaging.
Except to the extent set out in these terms, we, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall affect your rights as a consumer or exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. Governing Law And Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions.
These terms and conditions and the polices referred to in them and your order form are the only terms which apply to your use of the Website and the purchase of products from us via the Website. You acknowledge that you have not entered into this arrangement in reliance on any other statement, warranty or representation made by us or on our behalf.

Price Match Guarantee

If you find the same product cheaper at another store, we will match the price and give you 10% of your next order*

All we ask is that you raise your claim within 7 days of purchase.
Your claim must be supported by the website & url details of the retailer you are quoting
The retailer stated must have the product in stock and be able to despatch same day
Excludes ebay and Amazon
Excludes any short term promotions
Our price match guarantee is calculated on a like for like basis including delivery charges
Guarantee ends 5pm Sunday 5th December 2012
For queries, please contact customer.services@lovepets.co.uk

Survey

Terms & Conditions

Your relationship with Pets & Wildlife Ltd

These terms of use set out the legally binding contract between Love Pets and you in relation to its ‘Love Pets’ prize draw ("the prize draw").
You will be deemed to accept these terms if you enter the prize draw.
Love Pets may make changes to these terms from time to time. The most up to date version will be available from us on our website www.lovepets.co.uk You should check the terms regularly and if you enter the prize draw after the date of any change it will be on the new terms.
Any personal information that you provide to us will be treated in accordance with current UK Data Protection legislation. By completing this survey, you automatically agree to receive News and offers from Pets & Wildlife Ltd and it’s carefully selected list of partners.

Prize draw rules

The prize draw is organised by Pets & Wildlife Ltd of Ideal Home House, Newark Road, Peterborough PE1 5WG.
Love Pets reserves the right to cancel or amend the prize draw or these rules at any time without prior notice.
In the event of any dispute regarding the rules, notice, conduct and result the decision of Love Pets shall be final and no other correspondence or discussion shall be entered into.
Every current Love Pets e-mail subscriber and all customers that sign up to the Love Pets database via www.lovepets.co.uk between 16.00 September 2010 and 5th April 2012 on the website will be automatically entered be into the prize draw.

There will be one entry per eligible customer.
The winner will be chosen at random after 09.00 on 20th April 2012. All eligible customers will automatically be included.
Employees of Pets & Wildlife Ltd or any company involved in the prize draw, or any advertising agency or web company connected with Love Pets, are not eligible to enter. Love Pets reserves the right to verify the eligibility of all entrants. To qualify to enter the prize draw you must be aged 18 or over.
There will be 1 winner who will win a £1,000 account credit to spend on Love Pets products through www.lovepets.co.uk. This credit cannot be redeemed on postage and packing (P&P). The prize is non-transferable and there is no cash alternative. Love Pets reserves the right to substitute a prize of equal or greater value at any time.
The winner will be announced on the Love Pets website (www.lovepets.co.uk) after 09:00 20th April 2012. The prize winner will be notified personally by telephone on the day of the prize draw, or the next working day after the announcement. The winner’s name will also be published on the Love Pets website (www.lovepets.co.uk)
Love Pets cannot accept any responsibility for any damage, loss or disappointment suffered by any person entering the prize draw or as a result of accepting any prize. Love Pets cannot accept any responsibility for lost, delayed or damaged postal entries.
The winner may be requested to take part in promotional activity and Love Pets reserves the right to use the names and addresses of winners, their photographs and audio and/visual recordings of them in any publicity.

General legal terms

These terms, together with our website terms of use and privacy policy, constitute the whole legal agreement between you and Love Pets in relation to your entry to the prize draw.
Nothing in these terms excludes or limits Love Pets liability for losses which may not be excluded or limited by applicable law. Subject to this, Love Pets shall not be liable to you for any loss or damage which may be suffered by you in relation to your entry to the prize draw, including indirect or consequential losses such as loss of profit , loss of goodwill or business reputation, or loss of data suffered by you.
You acknowledge and agree that each member of the group of companies of which Love Pets is a part may directly enforce, and rely upon, any provision of these terms. Other than this, no other person or company may benefit from these terms.
These terms, shall be governed by English law. Love Pets and you agree to submit to the non- exclusive jurisdiction of the courts of England to resolve any legal matter arising from these terms.

Review Competition

Terms & Conditions

Your relationship with Pets & Wildlife Ltd

These terms of use set out the legally binding contract between Love Pets and you in relation to its ‘Love Pets’ prize draw ("the prize draw").
You will be deemed to accept these terms if you enter the prize draw.
Love Pets may make changes to these terms from time to time. The most up to date version will be available from us on our website www.lovepets.co.uk You should check the terms regularly and if you enter the prize draw after the date of any change it will be on the new terms.
Any personal information that you provide to us will be treated in accordance with current UK Data Protection legislation. By completing this survey, you automatically agree to receive News and offers from Pets & Wildlife Ltd and it’s carefully selected list of partners.

Prize draw rules

The prize draw is organised by Pets & Wildlife Ltd of Ideal Home House, Newark Road, Peterborough PE1 5WG.
Love Pets reserves the right to cancel or amend the prize draw or these rules at any time without prior notice.
In the event of any dispute regarding the rules, notice, conduct and result the decision of Love Pets shall be final and no other correspondence or discussion shall be entered into.
Every Love Pets e-mail subscriber and all customers that submit a review via www.lovepets.co.uk between 30th November 2010 and 5th April 2012 on the website will be automatically entered be into the prize draw.

There will be one entry per eligible customer.
The winner will be chosen at random after 09.00 on 20th April 2012. All eligible customers will automatically be included.
Employees of Pets & Wildlife Ltd or any company involved in the prize draw, or any advertising agency or web company connected with Love Pets, are not eligible to enter. Love Pets reserves the right to verify the eligibility of all entrants. To qualify to enter the prize draw you must be aged 18 or over.
There will be 1 winner who will win a £100 account credit to spend on Love Pets products through www.lovepets.co.uk. This credit cannot be redeemed on postage and packing (P&P). The prize is non-transferable and there is no cash alternative. Love Pets reserves the right to substitute a prize of equal or greater value at any time.
The winner will be announced on the Love Pets website (www.lovepets.co.uk.com) after 09:00 20th April 2012. The prize winner will be notified personally by telephone on the day of the prize draw, or the next working day after the announcement. The winner’s name will also be published on the Love Pets website (www.lovepets.co.uk)
Love Pets cannot accept any responsibility for any damage, loss or disappointment suffered by any person entering the prize draw or as a result of accepting any prize. Love Pets cannot accept any responsibility for lost, delayed or damaged postal entries.
The winner may be requested to take part in promotional activity and Love Pets reserves the right to use the names and addresses of winners, their photographs and audio and/visual recordings of them in any publicity.

General legal terms

These terms, together with our website terms of use and privacy policy, constitute the whole legal agreement between you and Love Pets in relation to your entry to the prize draw.
Nothing in these terms excludes or limits Love Pets liability for losses which may not be excluded or limited by applicable law. Subject to this, Love Pets shall not be liable to you for any loss or damage which may be suffered by you in relation to your entry to the prize draw, including indirect or consequential losses such as loss of profit , loss of goodwill or business reputation, or loss of data suffered by you.
You acknowledge and agree that each member of the group of companies of which Love Pets is a part may directly enforce, and rely upon, any provision of these terms. Other than this, no other person or company may benefit from these terms.
These terms, shall be governed by English law. Love Pets and you agree to submit to the non- exclusive jurisdiction of the courts of England to resolve any legal matter arising from these terms.

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